Get help with Coat Peg.
Email is the quickest way to reach us. Tell us what is happening and we will help you sort it out.
EMAIL US hello@coatpeg.co.ukWhen you will hear back
Weekdays, usually the same day and within one working day at the latest. Evenings and weekends are not covered.
If nobody at your nursery can use Coat Peg, for example everyone is locked out, the room device won't work, or the parent app is down for every family, we deal with it first. Put urgent in the subject line.
What to put in the email
- Your nursery's name.
- Which app: the room device, a parent's phone, or the account area in a browser.
- What you did, and what happened instead.
- Roughly when. A time helps us find it in the logs.
Please do not send a child's details, a photograph, or anything about a safeguarding concern. We do not need them to help, and a support inbox is the wrong place for them. Describe what happened instead. "A photo in Toddlers this morning" is enough for us to find it.
Which address
Setup, a device behaving oddly, a photo that will not send, billing, or a question before you commit. If you are not sure which address you want, this is the one.
A parent exercising their rights, a deletion request, a DPIA you need input for, or anything in the privacy notice. We handle these as data protection requests, with the legal deadlines that apply.
A vulnerability, a suspected breach, or research you would like to do. We always read these first.
Faster than an email
What we do with anything you send is covered in the privacy notice, and our agreement with you is in the terms.